For online purchases:
We will deliver all stocked items within 3-5 working days. Courier costs as stated at the check-out, generally $5.90 for orders below $60, and free for orders above $60. We deliver anywhere in Singapore, with the exception of offshore islands and restricted zones. (See full list below)
Orders are delivered between 9am and 10pm, Mon to Sat, not including public holidays. If orders are undelivered during the first try, our courier will contact you to arrange another delivery attempt. We will attempt delivery up to 3 times before returning your order to the warehouse. If you require additional delivery after that, another round of courier fees will have to be charged. Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver.
During peak season and sale periods, delivery may take a couple more days. Please note that cot orders, or any other orders requiring assembly will take 2-4 weeks during the peak season and sale periods as these are solely undertaken by our experienced Mothercare team. You will be contacted within 5 working days from the date of purchase for delivery arrangement.
Delivery by Ninjavan (Orders up to $500)
- The tracking number is provided in your shipping notice email – which is sent to you when your parcel is handed off to Ninjavan. Your tracking number is “MNV”, followed by your order number eg “MNV100000987".
- Track at Ninja Van site: https://ninjavan.sg
- Please note the date you see is the estimated delivery date. We always strive to ensure it doesn’t change but there could be unforeseen circumstances due to which the driver is unable to stick to that date. In those rare cases when Ninja Van is unable to make the delivery, it will be rescheduled to a date of your convenience. The delivery slot is between 9am - 10pm. The first delivery will be made blind - if you are not at home, please don't worry. Ninjavan will contact you to reschedule the delivery.
- Currently, time-slot delivery is not yet available at check-out. If you need a time-slot delivery due to extenuating events, please email us at firstname.lastname@example.org.
- When your order is loaded onto the van to be delivered, you would receive an SMS.
- You can contact Ninja Van for delivery date changes at 66028271, or email email@example.com.
If you ordered a cot that requires assembly, or if your order exceeds $500, it will be taken care of by our Mothercare in-house fleet. Our delivery team will SMS to arrange a date and time that you are available.
Express Delivery: We currently do not offer express delivery. If you need express delivery for special circumstances please email us at firstname.lastname@example.org. Not valid for delivery requiring assembly.
Delivery Requiring Assembly: All items in mothercare furniture collections are delivered by our two man delivery service to a room of your choice, within 7-10 working days (delivery to non mainland addresses may take longer). Our staff will text to confirm the 2-hour delivery slot before hand, providing a mobile number has been supplied. Orders requiring assembly are delivered during 10am-1pm (Mon — Sat), or 2-5pm (Mon — Fri).
All cots come with free assembly.
We do not deliver to the following Restricted Zones:
|Khusu Island||St.John’s Island|
|Pulau Ubin||Pulau Tekong|
|Rifle Range (FIRING COMPOUND)||Seletar Aerospace|
|West Camp Road||Airport Cargo Road|
|Alps Avenue||Airline Road|
|Pulau Damar Laut||Turf Club Avenue|
|Brani Terminal Avenue||Pulau Sakeng|
|Pulau Busing||Pulau Sebarok|
Restricted Zone by Postal Code
|99958 Resort World at Sentosa||109679 Resort World at Sentosa (OFFICE)|
|109680 Defence Technology Tower A||109681 Central Manpower Base (CMPB)|
|109682 Defence Technology Tower B||117386 Defence Technology Tower B|
|117536 1, Pulau Ular||117605 Power Grid|
|117630 Stockport Road||118326 Tanjong Berlayer Camp|
|129817 Clementi Camp||139302 Ayer Raja Camp|
|149051 Special Operation Command||149373 Queenstown Remand Centre|
|178880 Parliament House||248843 Tanglin Camp|
|307987 IRAS||2367833 Mount Vernon Camp|
|397970 Guillemard Camp||2417902 Kaki Bukit Prison School|
|465556 Bedok Camp||2478937 Singapore Prisons Quarters|
|478969 Bedok Reformative Training Centre||2498760 Changi Exihibition Centre (Airbase)|
|498761 Changi Exihibition Centre (Airbase)||2498802 1 Changi North Way|
|498819 Changi Naval Base||2498834 Tanah Merah Prison|
|499611 8 Changi North Way||2506969 Changi Prison Complex Cluster B|
|507087 Selarang Camp||2507093 Changi Camp|
|507709 Changi Prison Complex Cluster A||2508487 Hendon Camp|
|509863 Changi Airbase||2509927 Trent Engine Overhaul Complex|
|509928 SIA Engine Test Centre||2509932 Trent Engine Overhaul Complex|
|528765 21 Tampines North Drive 2||2534257 Paya Lebar Airbase|
|567754 Amoy Quee Camp||2578775 601, Island Club Road|
|596302 Maju Camp||2596472 Police KINS Training Camp|
|609278 Shell||2609412 Vobak Building|
|609831 Caltex Jalan Buroh 1 Service Centre||2619110 Jurong Port|
|619523 ST Kinetics||2628054 29, Tanjong Kling|
|628398 Tuas Naval Base||2628439 Tanjung Gul Camp|
|629122 Jurong Shipyard||2629351 50, Gul Road|
|629353 Keppel Shipyard (Gul)||2629888 Keppel Shipyard|
|637559 Pasir Laba Camp||2637607 Tuas Power Station|
|638357 Jurong Camp I||2638361 Jurong Camp II|
|638364 SAFTI Military Institute||2638501 ST Marine|
|638709 15, Tuas Crescent||2638717 23, Tuas Crescent|
|667988 Bukit Gombak Camp||2669638 Hillview Camp|
|669642 Gombak Base HQ||2669644 Gombak Base|
|669645 Ministry of Defence||2669646 Bukit Panjang Camp|
|688248 Kranji Camp III||2688253 Police Dog (K9) Unit|
|688255 Mowbray Camp||2688256 Kranji Camp II|
|688257 Kranji Camp||2688793 Stagmont Camp|
|689953 Keat Hong Camp II||2689954 Keat Hong Camp|
|698956 Tengah Air Base||2708972 Murai Camp|
|708976 Lim Chu Kang Camp II||2718919 Sungei Gedong Camp|
|729753 Mandai Camp||2729754 Mandai Camp II|
|729756 Mandai Hill Camp||2738103 Woodland Check Point|
|738203 Woodland Check Point||2738406 60 Woodlands Industrial Park D|
|738700 Woodland Check Point||2757618 Sembawang Camp|
|757621 Chong Pang Camp||2757752 Sembawang Airbase|
|757753 Khatib Camp||2757758 Dieppe Barracks|
|758103 Senoko Power Station||2759907 Senoko Incineration Plant|
|759945 Admiralty West Prison||2759956 Sembawang Shipyard|
|759956 Sembawang Wharf||2759957 Sembawang Prison|
|769194 4 Lorong Chencharu||2778895 Nee Soon Camp|
|778900 Nee Soon Camp (Leo North)||2779914 Nee Soon Camp (SCDF)|
|797792 Seletar Airport Passenger Terminal||2797809 Seletar Airport|
|819658 Changi International Airport Services||2819659 SATS Inflight Catering Centre 1|
Collect In Store:
We will deliver your order to your selected Mothercare store by the estimated date/time stated in your check-out. You will be notified through email when your order is being despatched and it will state the estimated date of collection. Collection of order will only be held up to three (3) weekdays after arriving at the selected store. Please bring a copy of the order invoice as proof of purchase. If the ordered items are not claimed within three weekdays, it will be shipped back to our warehouse. If you still want to claim your order at the selected store, an additional delivery fee will be charged.
Currently, we offer the Collect In Store service at our stores at Parkway Parade, Harbourfront Centre, West Coast Plaza, Paragon and Marina Square. The above terms and conditions are applicable for online purchases. For more info, do refer to the FAQ below:
What is Collect in Store?
Other than home delivery, we have introduced a new delivery method where you can now choose to collect your online order at 5 of our stores; Paragon, Harbourfront, Marina Square, Parkway Parade and West Coast Plaza.
Is there a charge for Collect In Store?
Collect In Store service is free for orders above $60. For orders below $60, a delivery fee of $5.90 is applicable.
How soon can I collect my order?
You can collect your order within 3 weekdays from the order confirmation date. For the estimated date of collection, you can select the Collect In Store option during checkout and the date will be provided according to the selected outlet.
How can I choose Collect In Store?
You can do so by clicking on “View Basket”, you will be directed to review your shopping basket and will have the option to proceed to “Secure Checkout”. At the checkout page, under shipping method, you can select “Collect In Store”.
Can someone else collect my order for me?
If a family member or friend is collecting on your behalf, they will need to provide their Identification Card, mobile number and an e-copy of the invoice.
What happens if I don't pick up my order?
If the ordered items are not claimed within three weekdays, it will be shipped back to our warehouse. Please contact email@example.com with your order number to track your parcel and we will contact you back within 2 working days.
Who can I contact to find out more about Collect In Store?
You can contact us at 6692 9683, Monday to Friday (9 a.m. to 1 p.m. / 2 p.m. to 6 p.m.) or email us at firstname.lastname@example.org.
I need an item urgently, will it be possible to order online today and collect it in store the next day?
This service is currently unavailable.
Are all products available for Collect In Store?
Yes, products which are available online are valid for this service method. However, we recommend to opt for home delivery instead for cots, cot beds, nursery furniture that requires assembly by our delivery team. Click here for more info on delivery requiring assembly.
Can I do an exchange for my Collect In Store purchases?
Please refer to our Exchange Policy.
Who can I contact if I encounter any issues with my Collect In Store purchase?
What are the operating hours of the stores that provide Collect In Store service?
Please refer to our Find A Store.
For in-store purchases
Delivery and installation is FREE for purchases over $500 in a single or accumulated receipt/s on the same day purchase.
Drop & Go per destination
Deliveries below $500 for small items without assembly will incur the following charges:
- Baby & Me Club VIP Members - $25
- Baby & Me Club Ordinary Members and non-Members - $30
Delivery with Assembly per destination (mixed items included)
Deliveries below $500 with assembly will incur the following charges:
- Baby & Me Club VIP Members - $50
- Baby & Me Club Ordinary Members and non-Members - $60
The above terms and conditions are applicable for delivery within Singapore, except Sentosa, where an additional charge of $10 applies for in-store purchases. For further clarifications please enquire in store for more details.