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Mothercare Service Charter
Mothercare is dedicated to offering the highest levels of quality and service to all our customers.
Delivery Information
Delivery and installation is FREE for purchases over $500 in a single or accumulated receipt/s on the same day purchase.
Drop & Go per destination
Deliveries below $500 for small items without assembly will incur the following charges:
VIP Members - $25
Non Members - $30
Delivery with Installation per destination (mixed items included)
Deliveries below $500 with assembly will incur the following charges:
VIP Members - $50
Non Members - $60
The above terms and conditions are applicable for delivery within Singapore, except Sentosa, Jurong Port, Kepple District Park and Changi Cargo Complex where an additional charge of $10 applies. For further clarifications please enquire in store for more details.
Exchange Policy
Item(s)* that are for exchange must be returned in an unused condition, in their
original state and packaging within 30 days along with the original receipt.
* Non refundable and non exchangable items include personal hygiene items -
i.e. toiletries, underwear, lingerie & accessories, bedding, feeding items (unless faulty)
and items on sale/discounts.
* Gift receipts now available upon request.
Mothercare Pushchair Warranty
Any pushchair under S$400 is subject to a 6 month warranty*.
Any pushchair over S$400 is subject to a 12 month warranty*.
All pushchairs will be covered by the manufacturing/supplier warranty where terms
and conditions apply. One for one exchange only applies to Mothercare in house brand pushchairs.
Please feel free to approach our friendly advisors for more information.
For further clarification please contact our service centres at HarbourFron Centre
#03-07 (Tel: 65133243/5), Centrepoint #01-34/39 (Tel: 65133218/19) and Parkway Parade
#02-34B (Tel: 65133216).
* Subject to terms and conditions. Check in store for details.
Keeping you Mobile:
We will provide you with a courtesy stroller, subject to availability, whilst yours is away (sent) for repair.
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