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Mothercare Service Charter

Mothercare is dedicated to offer the highest level of quality and service to all our customers. At Mothercare, product safety is our highest priority and steps have been taken to ensure the safety and wellbeing of our customers.

 
Delivery Information

Delivery and installation is FREE for purchases over $500 in a single or accumulated receipt/s on the same day purchase.

Drop & Go per destination

Deliveries below $500 for small items without assembly will incur the following charges:

VIP Members - $25
Non Members - $30

Delivery with Installation per destination (mixed items included)

Deliveries below $500 with assembly will incur the following charges:

VIP Members - $50
Non Members - $60

The above terms and conditions are applicable for delivery within Singapore, except Sentosa, Jurong Port, Kepple District Park and Changi Cargo Complex where an additional charge of $10 applies. For further clarifications please enquire in store for more details.
Mothercare Pushchair Warranty

Any pushchair under S$400 is subject to a 6 month warranty*.
Any pushchair over S$400 is subject to a 12 month warranty*.

All pushchairs will be covered by the manufacturing/supplier warranty where terms and conditions apply. One for one exchange only applies to Mothercare in house brand pushchairs.

* Subject to terms and conditions. Check in-store for details.

Keeping you Mobile:

We will provide you with a courtesy stroller, subject to availability, whilst yours is away (sent) for repair.
Exchange Policy

Mothercare branded merchandise are warrant against manufacturer's fault. Items that are for exchange must be returned in an unused condition, in their original state and packaging within 30 days of purchase. An original receipt must be produced to show proof of purchase in Singapore.

For personal hygiene purposes, merchandise categorises under toiletries, underwear (inner garments), lingerie & accessories, bedding, feeding items (unless faulty) are non-refundable and non-exchangeable. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. Mothercare reserve the rights to change the terms from time to time without prior notice.

For details, do approach our in-store sales advisors, contact our customer service or visit our website.

Customer Service Hotline: (65) 6513 3270

Email: customercare@mothercare.com.sg
Monday to Friday from 9.30am to 7pm
Closed on Saturday, Sunday and Public Holidays

Non-Mothercare Branded Merchandise

For non-mothercare branded merchandise, terms of warranty are honoured and limited by different local distributors. Products are usually warrant against manufacturers' defects unless otherwise stated. Below is a listing of customer service centres.

Baby Hyper Store Pte Ltd
customer service hotline: (65) 6844 1123
fax: (65) 6844 1189
email: bidhyper@singnet.com.sg
address: 69 Kaki Bukit Avenue 1 Shun Li Industrial Park Singapore 417947

Global Outsource Solutions Pte Ltd
customer service hotline: (65) 6513 3510
fax: (65) 6513 3221
email: info@globaloutsourceasia.com
address: 601 Sims Drive Pan-I Complex Singapore 387382

Baby Zoo customer service hotline: (65) 6733 0032
email: shop@babyzoo.com.sg
address: 501 Bukit Timah Road #02-21 & 01-04A Cluny Court Singapore 259760

Infantree Pte Ltd
customer service hotline: (65) 6454 1867
fax:(65) 6454 7784
email: info@infantree.net
address: 23 Tagore Lane #03-04 Tagore 23 Warehouse Singapore 787601

Taime Pte Ltd
customer service hotline: (65) 6445 5778
fax: (65) 6445 5090
email: main@taime.com.sg
address: Blk 514 Chai Chee Lane #06-06 Singapore 469029

Tai Sing Corporation Pte Ltd
customer service hotline: (65) 6291 2633
fax:(65) 6291 0974
email: sales@taising.com
address: 748-758 North Bridge Road Singapore 198722

Beste (S) Pte Ltd
customer service hotline: (65) 6522 2422
fax: (65) 6455 4010
email: http://www.braun.com/global/consumer-service.html
address: Braun Customer Service Centre, 6 Tagore Drive #03-04 Tagore Industrial Building Singapore 787623

Infantree Pte Ltd
customer service hotline: (65) 6454 1867
fax: (65) 6454 7784
email: info@infantree.net
address: 23 Tagore Lane #03-04 Tagore 23 Warehouse Singapore 787601

J & E Baby Products Pte Ltd
customer service hotline: (65) 6562 3008
fax:(65) 6562 3108
email: jne@equipmedical.com.sg
address: 81 Toh Guan Road East #03-01 Secom Centre Singapore 608606

Philips Electronics Singapore Pte Ltd
customer service hotline: (65) 6882 3999
fax : (65) 6253 8927
email: http://www.support.philips.com/support/contact/contact_us.jsp
address: 620A Lorong 1 Toa Payoh TP4 Building Level 1 - Consumer Service Singapore 319762

Browse our wide range of maternity wear, pushchairs, nursery cots, car seats, baby clothing and toys at Mothercare.
Our flagship store is located at HarbourFront Centre, Level 3.

Product options available at each store differ from time to time.
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