Returns and Exchanges
Mothercare branded merchandise are warrant against manufacturer's fault. Defective items can be exchanged within 30 days of purchased, but must be returned in an unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase in Singapore.
For personal hygiene purposes, merchandise categorises under toiletries, underwear (inner garments), lingerie & accessories, bedding, feeding items (unless faulty) are non-refundable and non-exchangeable. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. Goods sold at the Baby Fair is not exchangeable or returnable.
Wrong Item Sent by Us
For any wrong item sent to you, we will provide the right item and retrieve the wrong one at our cost. A exchange can be provided or a refund may be processed based on customer preference.
For Wrong Size Purchase / Exchanges / Returns
For wrong size purchased, returns or products exchanges, the cost would be borne by the buyer. Store exchange is possible. All exchanges would have to be for items of the same value or higher Please note: Do avoid sending us the exchange item in standard mail as damage to the product could occur in regular mail. However if it is returned through standard mail services any damage would be borne by the buyer. Once we have received the item in good condition, we will proceed with the exchange as agreed. The exchange can also be done at our office.
If you need advice before returning, contact our customer service hotline or email:
Hotline: (65) 6692 9680
Monday to Friday from 9am to 6pm
Closed on Saturday, Sunday and Public Holidays
For all purchases made on mothercare.com.sg, please contact our customer service at email@example.com. Please include your invoice, date of purchase, product name, reason for return. Once delivered, the delivery and assembly charges are non-refundable. For more information on returns, please refer to our FAQ.
Mothercare Branded Merchandise
If you wish to exchange a mothercare branded merchandise, please approach the store in which the items were purchased from.
Non-Mothercare Branded Merchandise
For non-mothercare branded merchandise, please note that terms of warranty are honoured and limited by different local distributors. Products are usually warrant against manufacturers' defects unless otherwise stated. Below is a listing of customer service centres.
Baby Hyper Store Pte Ltd
Global Outsource Solutions Pte Ltd
Infantree Pte Ltd
Taime Pte Ltd
Tai Sing Corporation Pte Ltd
Beste (S) Pte Ltd
customer service hotline: (65) 6522 2422
fax: (65) 6455 4010
address: Braun Customer Service Centre, 6 Tagore Drive #03-04 Tagore Industrial Building Singapore 787623
J & E Baby Products Pte Ltd
Philips Electronics Singapore Pte Ltd
customer service hotline: (65) 6882 3999
fax : (65) 6253 8927
address: 620A Lorong 1 Toa Payoh TP4 Building Level 1 - Consumer Service Singapore 319762
If you are unclear, feel free to approach any of our Mothercare staff in our stores. Mothercare reserve the rights to change the terms from time to time without prior notice.