Welcome to Mothercare

Returns and Exchanges

General Policy

Mothercare branded merchandise are warrant against manufacturer's fault. Defective items can be exchanged within 30 days of purchased, but must be returned in an unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase in Singapore.

For personal hygiene purposes, merchandise categorises under toiletries, underwear (inner garments), lingerie & accessories, bedding, feeding items (unless faulty) are non-refundable and non-exchangeable. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. Goods sold at the Baby Fair is not exchangeable or returnable.

Wrong Item Sent by Us

For any wrong item sent to you, we will provide the right item and retrieve the wrong one at our cost. A exchange can be provided or a refund may be processed based on customer preference. 

For Wrong Size Purchase / Exchanges / Returns

For wrong size purchased, returns or products exchanges, the cost would be borne by the buyer. Store exchange is possible. All exchanges would have to be for items of the same value or higher  Please note: Do avoid sending us the exchange item in standard mail as damage to the product could occur in regular mail. However if it is returned through standard mail services any damage would be borne by the buyer. Once we have received the item in an unused, good condition and in its original state and packaging, we will proceed with the exchange as agreed. The exchange can also be done at our office. 

If you need advice before returning, contact our customer service hotline or email:
Hotline: (65) 6692 9680
Email: customercare@mothercare.com.sg
Monday to Friday from 9am to 6pm
Closed on Saturday, Sunday and Public Holidays

For all purchases made on mothercare.com.sg, please contact our customer service at online@mothercare.com.sg. Please include your invoice, date of purchase, product name, reason for return. Once delivered, the delivery and assembly charges are non-refundable. For more information on returns, please refer to our FAQ.

Mothercare Branded Merchandise

If you wish to exchange a mothercare branded merchandise, please approach the store in which the items were purchased from.

Non-Mothercare Branded Merchandise

For non-mothercare branded merchandise, please note that terms of warranty are honoured and limited by different local distributors. Products are usually warrant against manufacturers' defects unless otherwise stated. Below is a listing of customer service centres.

Baby Hyper Store Pte Ltd

customer service hotline: (65) 6844 1123
fax: (65) 6844 1189
email: bidhyper@singnet.com.sg
address: 69 Kaki Bukit Avenue 1 Shun Li Industrial Park Singapore 417947

Global Outsource Solutions Pte Ltd

customer service hotline: (65) 68315028
fax: (65) 6513 3221
email: info@globaloutsourceasia.com
address: 601 Sims Drive Pan-I Complex Singapore 387382

Baby Zoo

customer service hotline: (65) 6733 0032
email: shop@babyzoo.com.sg
address: 501 Bukit Timah Road #02-21 & 01-04A Cluny Court Singapore 259760

Bove by Spring Maternity

3 Temasek Boulevard
Suntec City Mall Tower 4
#02-728/729/730

Infantree Pte Ltd

customer service hotline: (65) 6454 1867
fax: (65) 6454 7784
email: info@infantree.net
address: 23 Tagore Lane #03-04 Tagore 23 Warehouse Singapore 787601

Taime Pte Ltd

customer service hotline: (65) 6445 5778
fax: (65) 6445 5090
email: main@taime.com.sg
address: Blk 514 Chai Chee Lane #06-06 Singapore 469029

Tai Sing Corporation Pte Ltd

customer service hotline: (65) 6291 2633
fax: (65) 6291 0974
email: sales@taising.com
address: 748-758 North Bridge Road Singapore 198722

Beste (S) Pte Ltd

customer service hotline: (65) 6522 2422
fax: (65) 6455 4010
email: http://www.braun.com/global/consumer-service.html
address: Braun Customer Service Centre, 6 Tagore Drive #03-04 Tagore Industrial Building Singapore 787623

J & E Baby Products Pte Ltd

customer service hotline: (65) 6562 0456
fax: (65) 6562 3108
email: jne@equipmedical.com.sg
address: 81 Toh Guan Road East #03-01 Secom Centre Singapore 608606

Philips Electronics Singapore Pte Ltd

customer service hotline: (65) 6882 3999
fax : (65) 6253 8927
email: http://www.support.philips.com/support/contact/contact_us.jsp
address: 620A Lorong 1 Toa Payoh TP4 Building Level 1 - Consumer Service Singapore 319762

If you are unclear, feel free to approach any of our Mothercare staff in our stores. Mothercare reserve the rights to change the terms from time to time without prior notice.