This privacy statement sets out how mothercare.com.sg will store and use information relating to you. This applies to the entire web site. Any changes to these policies will be posted on Terms and conditions . Mothercare.com.sg is a trading name of Mothercare Singapore Pte Ltd. Mothercare.com.sg is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.
Mothercare.com.sg is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server, SSL and in accordance with the PCI DSS security standard. They encrypt all information you input before it is sent to us. Furthermore, as required by the Personal Data Protection Act, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you. If you have any further questions about our credit card security policies, please contact us.
What we collect
We collect the following information:
- When you register a membership with us, we will collect the following information: name, phone number, email address, delivery and billing address, transaction details, credit card information, location of purchases, and online activity on our webstore.
- The more information you provide us about you and your family will assist us to provide more suited information and promotional offers on our products, that caters to your needs.
What happens to your information?
We require information to understand your needs, provide you with a better service, and for the following reasons:
- Internal record keeping
- To analyse your usage in our webstore > mothercare.com.sg.
- We may use your information to improve our products and services.
- Our representatives may need your information to follow up on your purchases from our website, either by email, phone or mail, as part of our customer care procedures.
- To send communication and promotional emails about new products, special offers, events, and services for mothercare.com.sg. We will curate this information to what we think you may find interesting and relevant to you, unless you have requested us not to do so in your communication preferences settings.
- From time to time, we may also contact you for market research purposes through different communication channels.
Who we share your information with
We do not sell, distribute or lease your personal information to any third parties, subsidiaries, or related organisations. We will share your personal information to our successor in business unless you have requested not to, or we are required by law not to.
As a default setting, you are giving us consent to use your personal information for direct marketing/communication purposes when you register as a member with our organisation. If you wish to change this, you can log into your membership account at anytime to change your communication preferences. Click here to log in now.
Alternatively, you can contact us here , and one of our customer care officers will attend to your request as soon as we can.
Email Communication Preferences
If you wish, you can log into your membership account at anytime to change your communication preferences. Click here to log in now
If you believe that any information that we have about you is incorrect or incomplete, please do not hesitate to contact us here , to inform us. We will assist to amend the information accordingly.
Our web site may contain links that enable you to visit other websites of interest. However, we will not be responsible for the protection and privacy of any information which you provide when visiting such sites. You should exercise caution and look out for the relevant privacy statement applicable to the websites you visit.
Our Cookies Policy
What are cookies?
Cookies are small text files placed on your computer by the websites that you visit. They make your online interactions faster and easier.
Types of cookies
On this website we use two types of cookies:
Session Cookies: These are temporary cookies which are stored during your browsing session. They are automatically deleted from your computer or device when you close your browser.
Some of the things we use session cookies for include:
- allowing you to move from page to page on our website
- remembering what you have in your shopping basket
- allowing us to take payment for and complete your order
Persistent Cookies: These are cookies which are not deleted from your computer or device after you have visited our website. These cookies help us to remember you and your preferences when you come back to this website.
Some of the things we use persistent cookies for include:
- remembering your journey around our website
- remembering your preferences when you come back to our website
- allowing you to interface with social media sites
Cookies we use
The table below contains details of the cookies we use and why. The data we collect and record via cookies are completely anonymous. The data will never contain any of your personal details.
|Google Analytics||Collects information about how our visitors use our website. We use this information to help us improve the website. These cookies collect information in an anonymous form such as the number of visitors to our site, where visitors have come to the site from and the pages they visited.|
|Facebook Cookies/Tracking Pixels||Collects information about how our visitors use our website. We use this information to help us improve the website. These cookies collect information in an anonymous form such as the number of visitors to our site, where visitors have come to the site from and the pages they visited.|
How do I manage cookies?
Most web browsers allow you to control cookies through your browser settings. You can check how to manage cookies by clicking on the link below which relates to your browser:
If your web browser is not detailed above or you are using a mobile device, please consult your user manual or online help guide for details on how to control cookies. To find out more about cookies and how to manage them, you may wish to visit www.allaboutcookies.org.
Please remember that all of the links above are third party websites. We do not endorse them and are not responsible for their contents.
What happens if I disable cookies?
If you disable cookies it may affect the service you receive from our website and other websites. For example you may not be able to:
- view images
- add items to your basket or buy them
- see other customers' reviews or write reviews
Please remember that if you wish to disable cookies you will need to do this each time you visit our website.
Our Cookies Policy does not cover any third party websites that are linked to Mothercare. If you click through to these websites, they may set cookies on your computer. To understand which cookies are used by these companies and how they use your data, please read their privacy and cookies policies. We accept no responsibility or liability for these third party websites.
Company Registration details
Mothercare (S) Pte Ltd (a private limited company) Registered Office: 601 Sims Drive, Singapore 3873482.
Customer Service: For enquiries and assistance, do visit any of our stores during their operating hours. Find a store closest to you here . Alternatively, please contact our customer service team. Contact us now.
- Hotline: +65 6692 9680
- Monday to Friday (9am to 6pm).
- Closed on Saturday, Sunday & Public Holidays
Customer service hotline operate from: