• Home
  • -
  • Terms & Conditions
delivery information
click & collect
return & exchange
vip membership
help & faqs
Online Purchase & Standards Delivery
  • NOTICE: Next Day Delivery is temporarily suspended. Orders may take 3-5 working days to be delivered. We apologize for any inconveniences caused & thank you for your understanding.
Free Next Day Delivery:
  • Free delivery is eligible for orders with a minimum spending of $60. We strive to fufill next day delivery for orders placed from Monday to Friday, before 12 pm.
Next day delivery terms & conditions:
  • Delivery hours are between 9AM to 10PM daily, excluding Sunday & Public Holidays.
  • Orders must be placed via home delivery shipping method (items applicable for this service will be reflected on product page).
  • Furniture/products requiring assembly will be delivered within 7 working days during off-peak season, and 14 working days during peak season. You will be contacted within 5 working days from the date of purchase for delivery arrangements.
  • Shipping costs are reflected upon check-out, at $5.90 for orders below $60, and free for orders above $60.
  • 3 maximum delivery attempts will be made in efforts to contact you before returning your order to the warehouse. Additional delivery attempts will be charged separately.
  • Exceptional circumstances (i.e. bad weather, courier delays, peak sale season) may result in longer delivery timeframes.
  • Items found to be out of stock will be cancelled & refunded.
  • Orders with special requests or combined with Click & Collect serivce will not be applicable for next day delivery.
  • Mothercare reserves the right to suspend next day delivery for its orders as and when required. Cancellation or changes for next day delivery orders is not permitted.
  • Mothercare Online delivers your parcel via in-house delivery members or through trusted courier partners.
  • We deliver anywhere in Singapore, with the exception of offshore islands and restricted zones.
Delivery by Mothercare
  • All orders in which customers have purchased our assembly service will be delivered by one of our in-house team. All orders which contain cots, cot beds or other selected nursery furniture will be delivered by one of our in-house team. Our delivery team will send an SMS to arrange a date and time for delivery.
Delivery by Singpost
  • Your tracking number is your order number eg “SO-MCSG-0000123”. You may track your delivery via Singpost Tracking Portal .
  • If you stay at a residence covered by Parcel Santa, Singpost will automatically deliver your parcel to your designated Parcel Santa locker. This service enables you to self-collect your order at a location near your place of residence, within 48 hours of delivery. In the event that the dimensions or weight of your parcel is too large for this service, Singpost will deliver the item to your doorstep.
  • To check if your residence is covered by Parcel Santa, and where your locker is located, please click here . To opt out of Parcel Santa services, please click here for more information. Neither Mothercare or Singpost is able to opt out this service on your behalf. Our normal delivery estimates will apply for Parcel Santa services.
Delivery by Supplier
  • If your item is indicated as not being stored and shipped by Mothercare, our next day delivery and click and collect services will be unavailable. Please allow up to 5 working days for these items to be delivered.
  • The designated supplier will contact you on the following working day, to advise you further on the delivery date and time.
  • Items which are indicated as not stored or shipped by mothercare are unable to cancelled, exchanged or refunded after once your order has been made. Mothercare recommends ordering these items separately to other items within our website, in order to avoid delivery delays.
Express Delivery
  • We currently do not offer express delivery. If you need express delivery for special circumstances please email us at online@mothercare.com.sg. Not valid for delivery requiring assembly.
We do not deliver to the following Restricted Zones:
Restricted Zone by Postal Code
Assembly Charges
  • All mothercare furniture collection are delivered within 10 working days, by two of our very own trained staff (delivery to non mainland addresses may take longer). They will take it to the room of your choice. Our staff will text you to confirm your delivery schedule before hand (provided that your mobile number has been supplied). Orders with requested assembly are delivered during 10am - 6:30pm (Mon — Fri), or 10am - 4:00pm (Sat). Assembly services by our trained specialists are available at these following rates:
  • Assembly of Cot, Cotbed, Nursing Chair & Dresser: FREE
  • Assembly of Highchair & Bassinet Travel Cot: $20
  • For items not mentioned above, there are no assembly services available
How do I place a click and collect order?
  • To place a Click and Collect order, please follow the steps;
  • You may select any product you wish to purchase with the 'click n collect' icon.
  • Enter your location or postal code and click 'Find a Store' to locate your nearest Click and Collect store.
  • Select a convenient store and click ‘Collect here’.
  • Enter your billing details
  • Proceed to payment.
  • Once your order is placed, you will receive an order confirmation email. You will need to present the order confirmation email as part of verification.
When can I expect to be able to pick up my order, using the click and collect service?
  • You are able to pick up your Click and Collect orders within the next two hours. You are encouraged to pick up your Click and Collect orders before 9pm (Orders that are placed before or at 7pm). For orders placed after 7pm, processing time will start on the next business day after 12pm.
Will I be able to change to a different collection store few days after I have placed my click and collect order?
  • We are trying to process your Click and Collect orders as fast as possible in your selected store for pick up within the next two hours, hence we are unable to support your request.
Will I be able to request for delivery of my click and collect order to my preferred location instead?
  • As soon as we received your confirmation on the selected Click and Collect store, we would have already processed your order for your collection at your selected store within the next two hours, hence, we are unable to support your request.
What do I need to bring to pick-up my click and collect order?
  • Collecting your product is easy. You only need to present your pick-up notification email to one of the in store teams.
How long will my click and collect item be held for me at the store?
  • You will receive a confirmation email once payment is made. Upon this confirmation, your product(s) will be reserved for 7 days. After those 7 days, your products will be released for sale or returned to the warehouse. Please drop us an email should you require further assistance for pick up after 7 days.
Using click and collect, can I return my products in store as well?
  • If upon collection, you are not completely happy with your product, simply leave the products in store with one of our teams and we will process the return for you.
  • If you have taken your Click and Order order home, please return your order to the store within 30 days and our in-store team will be able to process a refund for you.
  • We will provide you a receipt as your proof of returns. Please kindly keep that copy for future reference.
Are online vouchers or promotions applicable when I use click and collect service?
  • Yes, the price you pay for the item online is the final price you pay when you collect your products from your selected store.
  • Please note that any in-store promotions and discounts may differ and do not apply when you collect your products in store. Prices may also differ between the online price and the in-store price.
What do the statuses in my purchase history mean?
  • Pending Fulfilment - We've received your order and it is processing.
  • Pending Billing - Your order has been packed by our team and is pending to be delivered.
  • Billed – Your order has been handed over to our courier or in house team and is to be delivered to your specified address.
  • Closed - Your order has been cancelled
  • You must be registered and logged in to your account in order to check your status. If you made an order with us as a guest, please contact us .
What do the statuses in my returns history mean?
  • Pending Receipt – Our team has opened up a return for your items.
  • Pending Refund - Your items have been returned to us and are pending to be refunded/exchanged.
  • Refunded - Your refund has been processed by our team.
  • You must be registered and logged in to your account in order to check your status. If you made an order with us as a guest, please contact us .
General Policy
  • Mothercare branded merchandise are warrant against manufacturer's fault. Defective items can be exchanged within 30 days of purchased, but must be returned in an unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase in Singapore.
  • For personal hygiene purposes, products which are toiletries, underwear (inner garments), lingerie & accessories, bedding, feeding items (unless faulty) are non-refundable and non-exchangeable. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. Goods sold at the Baby Fair is not exchangeable or returnable.
Incorrect Items Delivered
  • For any wrong item sent to you, we will provide the correct item and retrieve the incorrect item at our cost. A exchange can be provided or a refund may be processed based on customer preference.
For Wrong Size Purchase & Exchange
  • For all exchange queries, please contact one of our friendly customer service members on the contact details provided below. Please note that Mothercare will only offer exchange for items of equal value or above. For all exchanges of higher value you will be required to pay the difference in amount. Please note we do not offer exchange on promotional items. We offer exchange providing the item(s) is in good condition and original state of packaging.
  • If you need advice before returning, contact our customer service hotline or email:
    Email: customercare@mothercare.com.sg
    Monday to Friday from 9am to 6pm
    Closed on Saturday, Sunday and Public Holidays
Non-Mothercare Branded Merchandise
  • For non-mothercare branded merchandise, please note that terms of warranty are honoured and limited by different local distributors. Products are usually warrant against manufacturers' defects unless otherwise stated. Below is a listing of customer service centres.
  • Baby Hyper Store Pte Ltd
    customer service hotline: (65) 6844 1123
    fax: (65) 6844 1189
    email: bidhyper@singnet.com.sg
    address: 69 Kaki Bukit Avenue 1 Shun Li Industrial Park Singapore 417947

    Global Outsource Solutions Pte Ltd
    customer service hotline: (65) 68315028
    fax: (65) 6513 3221
    email: info@globaloutsourceasia.com
    address: 601 Sims Drive Pan-I Complex Singapore 387382

    Baby Zoo
    customer service hotline: (65) 6733 0032
    email: shop@babyzoo.com.sg
    address: 501 Bukit Timah Road #02-21 & 01-04A Cluny Court Singapore 259760

    Bove by Spring Maternity
    3 Temasek Boulevard
    Suntec City Mall Tower 4
    #02-728/729/730

    Infantree Pte Ltd
    customer service hotline: (65) 6454 1867
    fax: (65) 6454 7784
    email: info@infantree.net
    address: 23 Tagore Lane #03-04 Tagore 23 Warehouse Singapore 787601

    Taime Pte Ltd
    customer service hotline: (65) 6445 5778
    fax: (65) 6445 5090
    email: main@taime.com.sg
    address: Blk 514 Chai Chee Lane #06-06 Singapore 469029

    Tai Sing Corporation Pte Ltd
    customer service hotline: (65) 6291 2633
    fax: (65) 6291 0974
    email: sales@taising.com
    address: 748-758 North Bridge Road Singapore 198722

    Beste (S) Pte Ltd
    customer service hotline: (65) 6522 2422
    fax: (65) 6455 4010
    email: http://www.braun.com/global/consumer-service.html
    address: Braun Customer Service Centre, 6 Tagore Drive #03-04 Tagore Industrial Building Singapore 787623

    J & E Baby Products Pte Ltd
    customer service hotline: (65) 6562 0456
    fax: (65) 6562 3108
    email: jne@equipmedical.com.sg
    address: 81 Toh Guan Road East #03-01 Secom Centre Singapore 608606

    Philips Electronics Singapore Pte Ltd
    customer service hotline: (65) 6882 3999
    fax : (65) 6253 8927
    email: http://www.support.philips.com/support/contact/contact_us.jsp
    address: 620A Lorong 1 Toa Payoh TP4 Building Level 1 - Consumer Service Singapore 319762
How do I place a click and collect order?
  • To place a Click and Collect order, please follow the steps;
  • You may select any product you wish to purchase with the 'click n collect' icon.
  • Enter your location or postal code and click 'Find a Store' to locate your nearest Click and Collect store.
  • Select a convenient store and click ‘Collect here’.
  • Enter your billing details
  • Proceed to payment.
  • Once your order is placed, you will receive an order confirmation email. You will need to present the order confirmation email as part of verification.
how do i qualify for mothercare vip membership?
  • simply spend an accumulation of a minimum of $300 within 3 consecutive months points are automatically added and tracked once you shop using your registered account, both online and in-stores. a "blue membership" is the basic membership, and a "gold membership" is our vip membership
what is the validity of my vip membership?
  • your gold membership will be valid for one year spend a minimum of $300 within the year to extend your gold status for the next consecutive year.
what are the discounts & privileges of holding a gold membership?
  • 10% off regular-priced merchandise when you shop in-stores and online
    15%-30% off selected items during your child's birthday month (up to 10 years old).
    exclusive vip invites to events, private sales, workshops and more!
what if my points was not recorded?
what are "regular-priced items"?
  • "regular-priced items" refers to merchandise that is not having a promotion or discount on their original price.
how do i redeem my vip partner perks? what are the full list of vip partner perks, terms & conditions?
  • all vip members will receive a full list of vip partner perks via email upon vip upgrade to become a gold member. the email contains the full list of benefits and discounts, as well as how gold members can redeem the privileges through various promotional codes provided / flashing of this vip email for physical redemption.

  • all terms & condtions of our vip partner perks are exercised by our premium partners who hold the right and discretion to change the type, range and date of activities available. for more information on the discounts and restrictions offered by our partners, please visit or reach out to each individual partner brand for more information.

  • lazywaist
    10% off lazywaist postpartum package

  • little splashes
    20% off booking for first timers applicable to single trial or 4 trial bundle package for weekday clas

  • eu yan sang
    get eys' mum & babe 2-year membership to enjoy 5% off reg. items & 10% off mother/child selected items

  • bobby kiran
    10% off maternity photoshoot

  • afters bakery
    10% custom cake orders
    15% off custom cake + cupcake orders

  • star learners
    one time $300 rebate applicable to new signups enrolling for the full day child care programme

  • plain as play by the makers' club
    10% discount for vips for single hour maker experience

  • offspring
    12% off regular items for new users only

  • misty daydream
    enjoy 10% discount on all products

  • wulala!
    enjoy 10% discount on all products

  • hip hip hooray
    10% off on rental items only, excludes delivery

  • urban company15% off for vip members with min. spend of $80. (capped at $15)
    10% off for blue members with min. spend of $80 (capped at $10)
    both applicable for all first bookings per category (7 categories of services available)

  • artispique
    10% off all products + foc waterproof sticker

  • sunday bedding
    10% off min. $300 spend
    discount code is applicable for all products except bedding bundles
    limited to one time use per customer

  • lab studios
    10% off 10 and 15 class packs

  • mindful space
    one complimentary pop-up playground / messy art play / drama / yoga / gardening session with weekly class package sign up. (one selection only)
    applicable for new mindful space parents only
    one child admission for one selected activity only
    type of activities and dates are subjected to availability
    registration is required to confirm a slot. first come first serve basis. whatsapp 9783 7313
    mindful space has the right and discretion to change the type, range and date of activities available
    weekly class package refers to the 12-weekly mindfulness, aerial and yoga class, or equivalent value
    unclaimed or expired session is not refundable or exchangeable for cash
    this benefit cannot be used in conjunction with other promotions

  • agora colearning
    enjoy 15% off monthly or daily agora morning passes
    usual price: $24 (daily morning pass), $240 (monthly morning pass)
    the agora colearning - mothercare vip promotion (“promotion”) is offered by agora co-learning spaces pte. ltd. (“agora colearning”) and the promotion entitles customers of mothercare to receive a discount on purchase of specific “eligible purchases”
    eligible purchases: purchase of either a daily morning pass (u.p s$24) or monthly morning pass (u.p. s$240)
    usage of the toddler playspace and outdoor space at agora colearning at harbourfront centre for 1 child (aged 4 or younger) and 1 accompanying adult
    valid on weekdays (monday-friday) from 8am to 1 pm
    daily morning pass - single time access
    monthly morning pass - unlimited access for a calendar month

  • mtm labo singapore
    custom-blended lift radio frequency facial treatment + skin analysis @$98 (worth: $512) (only applicable to mtm labo new customers)
    complimentary skin analysis with 10% storewide discount on any mtm labo product

  • orchard clinic
    20% off a postpartum assessment at orchard clinic at (u.p. $150), and receive a $50 mothercare voucher per assessment completed

  • little artists
    this one-time, non-transferable discount is offered to the vip members of mothercare, singapore, by little artists studio. it is applicable for children between the ages of 2 ½ - 12 yrs.
    it entails a 10% discount on the first month fee only in the case of regular programs and 10% on the whole package, in the case of holiday programs, as listed below.
    regular programs: 1. ‘little blossoms – art & craft’ (2.5 – 7+yrs.), 2. ‘junior picasso’ (6.5 – 8.5 yrs.), 3. ‘just drawing’
    holiday programs : 1. ‘little blossoms – art & craft’, 2. ‘art smart - oodles of doodles’, 3. ‘big canvas’, 4. ‘clay sculpture’, 5. ‘cartoon fun illustration’, 6. ‘origami’
    the discount will come into effect at the time of registration.
    at the time of registration, the parent will be required to furnish the authentication e-mail from mothercare – this email must include their name, state clearly that it is for one-time use and bear an expiry date. (ex. use within 2 months)

  • hello circus
    15% off wall decals & $50 off wallpapers with min. $550 spend at hellocircus.com*
    promotion is valid till 31st december 2023, unless otherwise stated.
    for wallpaper purchases, customers will have to input promo code after picking out a wallpaper and getting an indicative quote from hello circus to receive the final invoice for payment.
    for wall decal purchases, customers will have to enter the promo code upon checkout.
    certain products may be excluded from the current promotion at hello circus's discretion.
    each offer promo code can only be utilised once and is limited to 1 redemption per customer.
    hello circus reserves the right, at their reasonable discretion, to vary, add to or delete the promotion terms and/or terminate the promotion at any time.
    not valid with other promotions, privileges, discount cards and promotional vouchers, whichever is applicable.
    merchant reserves the right to amend / append / withdraw terms and conditions without prior notice.

  • absolute cycle
    1. 1 complimentary class for new members at absolute you singapore & absolute cycle singapore redeem a absolute drop in class and try a class at any studios using promocode only for new members at absolute you singapore or absolute cycle singapore. first timers are required to attend the essential 60 class for their first class subject to absolute drop in t&cs
    2. 20% off any standard cycle and standard pilates packs access to one selected studio, one class type subject to packages t&cs how to redeem:
    create an absolute account online on www.absolutecyclesingapore.com or through our app (absolute you singapore) go to "class packages" and select "absolute drop-in" or choose the preferred studio location and select standard class pack apply the respective promo code in the transaction page and "place order" check that discount or complimentary absolute drop-in has been applied before proceeding book your first essential 60 class

  • mandai wildlife group
    1. e-roadshow for mother care vip members to enjoy admission tickets discount at 25% (in 7-11 nov 2022)
    dates: 7-11 november 12 midnight to 2359
    mechanics: 25% off + $5 f&b voucher for singapore zoo, river wonders and night safari
    tickets are valid 6 months from purchase date
    tickets are not valid for use on eve of public holidays, public holidays and 18 – 31 december
    vips to enter promo code and purchase from roadshow.mandai.com

  • mindchamps
    free registration fee (worth $430) on top of exciting year long promotions

  • endowus
    mothercare vip members will enjoy 20% off endowus fees for 1 year if they sign up through the mothercare promo code.
    in addition to that, endowus would give registered vip customers $50 in mothercare vouchers upon investing more than $2500.
    for the full list of terms and conditions of this promotion, please visit https://endowus.com/insights/campaign/mothercare-vip-promotion-q4-2022

terms and conditions
  • mothercare vip membership (gold membership) is valid for 1 year. spend an accumulation of $300 within 3 consecutive months to get upgraded from a blue membership to a gold membership. upon upgrade of membership, please allow 3 hours before starting to accumulate points again. during this 3-hour activation time span, members are entitled to discounts and privileges, but strictly no accumulation of points from purchase receipts. please allow 1 day from your purchase for the updated of your accumulated points to be seen. any purchase receipts prior to registering for a mothercare membership is strictly not allowed for the accumulation of points, for gold membership upgrade application any purchase receipts from events / fairs / annual baby fairs, are strictly not allowed for the accumulation of membership points, unless said otherwise. a minimum spend of $300 a year is required to maintain a gold membership, otherwise, loyalty membership status will automatically be downgraded to a blue membership, if the requirement is not met.

  • member's discounts and privileges are applicable at all mothercare stores in singapore. discounts and privileges are not to be used in conjunction with promotional items, discount vouchers, nett-priced items and the purchase of mothercare gift vouchers. identify yourself as a member and provide your phone number to enjoy the privileges and accumulate points from your purchases. food, bugaboo, braun, medela breast pumps, hasbro, books, dvds, selected pigeon and other nett/controlled price products are not entitled to member's discounts. mothercare (s) pte ltd has the right to use membership information and data stored in computers regrading activities related to marketing and marketing communications. as a mothercare member, you grant mothercare your consent to use all of your personal data for the purposes of administrating any membership activities, marking communications, and special offerings. from 1 november 2022 onwards, mothercare will not allow points to be transferred from one customer account to another, nor the merging of customer accounts together. please note that accumulation of points is only possible when purchases are made using a member account in order to enjoy full member benefits within each individual account. we seek your kind understanding as we continually look to strengthen our membership program.

  • mothercare (s) pte ltd reserves the right to vary or amend any terms and conditions without prior notice.

1. member


How do I update my member’s information?
  • To update or change your personal information, please click on 'my account' at the top of the page.
I have forgotten my password. What should I do?
  • If you have an existing account with us and have forgotten your password, please click the 'sign in / register' link at the top of the page. Under 'Sign in to your account' please enter your email address, and click 'forgotten your password?'. We will then send you an email with instructions to reset your password.
  • If you don't receive your password reset email within 1 hour, please check your spam folder. If the email is not in your spam folder, please contact us so we can investigate further.
How can I remove myself from your mailing list?
  • Once you've logged in, please click on 'My Account' at the top of the page. You'll see the 'family information and subscriptions' section, which will have a tick next to the emails you currently receive. Simply click on the ticks to remove them, and you'll no longer receive our emails.
  • If you don't receive your password reset email within 1 hour, please check your spam folder. If the email is not in your spam folder, please contact us so we can investigate further.
  • However, if you receive snail mail or if you still require assistance to remove your details, please contact us and we'll be delighted to look into this for you.
Why should I set up a Mothercare account?
  • Setting up an account with Mothercare enables you to have a more personalised experience every time you shop. Signing up with us and setting up an account means that we store your delivery address details. When you've signed up, you don't have to retype all these details every time you order. You can also choose to receive our marketing communications, which include promotions and new product launches.
If I have accumulated more than $300 of spending on Mothercare online or offline, will I qualify for the Baby&Me VIP Membership?
  • Yes, you will qualify for the Baby & Me VIP Membership. Please note that it takes 24 hours for an offline membership to become active online.

2. delivery questions


What are your shipping rates?
  • Please kindly visit our Delivery Policy for detailed information.
How can I track my order?
  • Please visit our Delivery Policy for tracking instructions.
Do you deliver overseas?
  • Sorry, we do not offer international shipment.
Can I change my delivery address after I have made an order?
  • Please contact us and we will assist you as soon as possible. If an order has been released to the courier company (usually within 24 hours of your order), it is not possible for us to change the delivery address.
Why have I not received my order?
  • If your order has not been delivered by the promised delivery lead time, please contact us so we can assist you further.
What if no one is at home to receive the package?
  • If orders are undelivered during the first try, our courier will contact you to arrange another delivery attempt. We will attempt delivery up to 3 times before returning your order to the warehouse. If you require additional delivery after that, another round of courier fees will have to be charged.
Can I ship to an address that is different from my billing address?
  • Yes, that option is available during your checkout process.
What do the statuses in my purchase history mean?
  • Pending Fulfilment - We've received your order and it is processing.
  • Pending Billing - Your order has been packed by our team and is pending to be delivered.
  • Billed – Your order has been handed over to our courier or in house team and is to be delivered to your specified address.
  • Closed - Your order has been cancelled.
  • You must be registered and logged in to your account in order to check your status. If you made an order with us as a guest, please contact us .
What do the statuses in my returns history mean?
  • Pending Receipt - Our team has opened up a returns receipt to receive the items back from you.
  • Pending Refund - Your items have been returned to us and are pending to be refunded/exchanged.
  • Refunded - Your refund has been processed by our team.
  • You must be registered and logged in to your account in order to check your status. If you made an order with us as a guest, please contact us .
How will Mothercare package my order? Will it be bubble-wrapped?
  • PIt depends on the product - fragile items will be bubble-wrapped to prevent damage to the product. All items will be delivered in a box or envelope.

3. return & exchange


What is your return/exchange/refund policy?
  • Please refer to our Exchange policy
I have received an incorrect/missing/defective item in my order, what should I do?
  • We apologise for your incorrect/missing/defective item. Please contact us and we will get back to you as soon as we can. We will replace the item upon return, or refund you if the item is not available.
Is there a cost if I decide to return my item via courier?
  • If you have ordered the wrong size or colour, shipping cost back to Mothercare would be borne by the customer.
  • If you receive an item which is damaged or defective, Mothercare is happy to replace the product at our cost. The damaged item has to be returned. If you prefer not to replace it, we will refund you the balance after delivery charges.
Can I exchange the product at a Mothercare store?
  • Yes, simply show our team your receipt upon arrival and your returned goods in perfect condition. Please be aware that consumable and hygienic products cannot be returned.
I returned some products but I have yet to receive my refund. Why?
  • Our refunds are processed when your items arrive back at our warehouse. Please allow 10 working days for the refund to be processed.
  • In the unlikely event that you haven't received your refund within this time, please contact us and we will respond to you as soon as possible.
My Mothercare item is faulty but I can’t find the receipt nor the proof of purchase, what should I do?
  • You can download your invoices by logging into your account. If you are not a member, please email us with your order details, so we can pull it out for you.

4. orders and payments


Can I use my gift vouchers (paper) or e-voucher on your website?
  • Currently, physical vouchers are only for our offline stores. The new member $5 voucher can only be used online. We're working to make gift vouchers available online soon!
How do I know if my online order has been successful?
  • When you place an order on our website, you will receive an email containing your sale order details. An invoice will be sent you as soon as your order has been processed by our warehouse team.
How can I amend or cancel my order?
  • We are unable to amend existing orders once they have been placed. Please cancel your current order and place a new one. You have a 2-hour window to cancel your order.
  • If you wish to cancel, please contact us.
How do I pay you?
  • We accept Paypal, Mastercard, Visa, Amex & GrabPay.
Why has my order been cancelled?
  • We apologise that your order has been cancelled, the reasons for cancellation are normally due to a payment problem, stock issue or due to a technical error on our website. Please contact us if you have any questions regarding your cancellation.
Can I use my gift vouchers (paper) or e-voucher on your website?
  • Currently, physical vouchers are only for our offline stores. The new member $5 voucher can only be used online. We're working to make gift vouchers available online soon!
Why has my order been refunded?
  • Please accept our apologies if this has caused any confusion. If you have any further questions about this refund, please contact us.
What is the ‘Card Validation Code’ I’ve been asked for during my purchase?
  • The Card Validation Code (CVC) is the last three small numbers printed on the back of your credit or debit card. Turn your card over, and look at the signature strip. You will see some printed numbers. The last three digits are separated from the others by a space. These last three digits is your Card Validation Code.
How do I use a promotion code?
  • In order to claim an online discount you will need to enter a promotion code on the final payment page.
  • When you go to the checkout, underneath your order summary is a box which allows you to enter your promotion code. Click apply and your discount will be applied to your order.
  • If there is a promotion such as 'buy 1 get 1 free' your total basket will show the full amount until you get to the checkout.
Why is my promotion/voucher code not working?
  • Each promotion code has its own terms and conditions, printed in our offer email. For full details, please refer to the terms and conditions on your promotional voucher or promotional email you have received.Some specific products, such as nett priced item, may be excluded from promotion.
  • The most common reasons for promotion codes not working are: expired codes, non eligible products or not hitting promotion requirements. Please note that promotion codes are case-sensitive. If you are experiencing any problems applying your promotion code, please contact us.
I do not have a Paypal account nor a credit/debit card. Can I pay via bank transfer/cash deposit/cash via mail?
  • We are sorry that we do not offer that option.
How do I make an order? (Step-by-step guide)
  • Select the product you want, enter the quantity you need, and click “add to basket”. Click on the “shopping cart” at the top right hand - your full shopping basket will be displayed. Click on “check-out” at the bottom of the page. This will bring you to check-out form - you would need to enter in details such as billing, delivery and payment details.
Can I change my shipping address?
  • You may update your address book by clicking the 'my account' link at the top of the page and selecting 'address book', from here you can add, remove and amend your addresses. If you have already placed an order, changes will not alter the delivery details of your existing order.
Can I make use of Mothercare's Installment Payment Plan (IPP) for online purchases?
  • Yes, when using applicable OCBC credit cards or via GrabPay Later.

5. product enquiry


How do I enquire about a product?
  • Please contact us.
How do I enquire about a product?
  • Please contact us.
What is the Mothercare Guarantee on Pushchairs, Strollers and Car Seats?
  • Please see the product's description for warranty information.

6. other questions


Do you offer home assembly service?
  • Yes, we do offer home assembly service. Please refer to Delivery Policy for detailed information.
Where can I buy Mothercare vouchers?
  • Please head down to any of our retail outlets (excluding Jewel Changi) to purchase vouchers. They are sold in denominations of $20 and $50 and are non-refundable. Alternatively, you may purchase our vouchers online from Giftano. (please follow this link)
How safe is my personal information when I become a member?
  • The security of your personal information is our utmost priority at Mothercare. Members’ data will never be sold to or shared with third-party marketers without your permission. For more information, please refer to our Privacy Policy.
How do I contact you?
  • You can contact our Customer Service team.
    Please refer to our "Contact us" page
    Email: customercare@mothercare.com.sg
  • Our customer service hotline operates from:
    Monday to Friday (9am to 5pm).
    Closed on Saturday, Sunday & Public Holidays
How do you prevent fraud on your website?
  • Our merchant bank is in accordance with the PCI DSS security standard of the PCI Standard Council. All payments undergo comprehensive risk management verification, such as 3D secure, and are processed in real time.

7. membership(baby & me)


How do I sign up to be a Baby & Me Club VIP member?
  • To qualify as a VIP member, simply spend $300 within 3 months in a single receipt or multiple receipts.
  • Both online and offline receipts are valid.
How long is the VIP membership valid for?
  • The VIP membership is valid for 1 year, within which, a minimum spend of $300 a year is required to renew the VIP membership for the following year.
How do I accumulate my purchases?
  • In physical stores, simply quote your NRIC to accumulate your purchases. For online, these are automatically accumulated. Please note there is a 24-hour lag to update your purchase across off and online.
How do I accumulate my purchases?
  • In physical stores, simply quote your NRIC to accumulate your purchases. For online, these are automatically accumulated. Please note there is a 24-hour lag to update your purchase across off and online.
If I buy more than $300 worth of products in one go, can I become a VIP member immediately?
  • Yes, this is possible both on and offline.
How can I activate my VIP membership if I purchase more than $300 both on and offline?
  • If your offline spending has been recorded to your membership, and you have an online account, you will automatically be upgraded within 24 hours.
  • If your offline spending is not recorded to your membership, please go to any Mothercare store with all receipts to get your VIP membership activated.
  • If your online spending is not tied to an online account, please go to any Mothercare outlet with all receipts to get your VIP membership activated.
How do I check my membership expiry date and current spend till date?
  • Please log-on to your account on this website. Please note there is a 24-hour lag to update your purchase across off and online.
Why is it that my child has not received his birthday privilege email from Mothercare?
  • Do email us at members@mothercare.com.sg if your child has not received his birthday privilege email from us during his birthday month. To ensure that you receive up-to-date information and promotion updates, please remember to update your details in your account. (Eg. change in address, additional child’s birthday). You can use your birthday privileges online from 1st April 2016!
What are the benefits of membership?
  • Please kindly visit our Baby & Me club page

8.engraving service


Is engraving service available for both collection of the Tripp Trapp Chair?
  • we provide engraving for both classic and premium oak collection stokke tripp trapp chair. please click here to find out more
Is there a limit on how many characters can I engrave on Tripp Trapp?
  • our engraving service only engraves the english alphabet, with a maximum of 14 characters plus spaces. it is important to note that the letters are case-sensitive.
What is the font and colour used on the engraving?
  • please kindly note that colour is not applied on engraved fonts, and the font style used is replica (light) - size 72.
Is giftwrapping service available for this item?
  • please kindly note that giftwrapping service is not available for stokke tripp trapp chair.
What happens if the engravement is done wrongly?
  • kindly note that mothercare singapore will not be accountable for any misspellings, therefore, please ensure that your requested engraving is written correctly.
Can I request for return or refund after engravement?
  • please kindly note that once a tripp trapp has been engraved, it cannot be returned or refunded.
How long will the delivery take & will the engraving be eligible for Next day delivery?
  • we appreciate for your understanding that as engraving takes time to finish, we are unable to offer next-day delivery. the delivery of the goods will take between 7 and 10 working days.
Is engraving service available for Click & Collect purchases?
  • please kindly note that engraving service is not available for click & collect purchases. for further information, please feel free to contact our stores directly.

1. terms and conditions of sales


Terms and Conditions
  • These are the terms and conditions of our agreement which apply to all purchases of products by you from mothercare.com.sg and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase. All pricing on this website is only for online. We offer some online specials and our offline stores do not follow the same pricing.
order
  • You can submit an order for products to mothercare.com.sg by completing the details required on the order summary page and clicking the send order button. All prices are reflected in Singapore Dollars and include GST where applicable, providing delivery is to a location in Singapore. Deliveries outside of Singapore is not accepted. Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/debit card or PayPal payment is approved by PayPal or your credit card/debit card company.
2b
  • The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.
Acceptance of order
  • We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions*. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit, debit cards and eNets are acceptable as payment for orders via this site. Cash vouchers (paper) are not redeemable online. To spend a cash voucher, please visit your local store. *but subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended and/or where discounts have been applied or used in error.
Order cancellation
  • If you have made a purchase but changed your mind, please email us within 2 hours with your cancellation request at online@mothercare.com.sg. As we try to get your orders to you as soon as possible, we would have to evaluate any cancellations after that depending on whether the order has left our warehouse.
Delivery
  • We make every effort to deliver all products within Singapore within five working days of acceptance of your order. Where this is not possible, we or our couriers will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
Payment
  • For standard delivery we will charge your account for payment at the time that the order is dispatched for delivery to you. Items which are shipped directly from the manufacturer will be charged at the time of placing the order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card, bank or PayPal account.
Warranties
  • The products which are sold via this web site have been designed to comply with the statutory legal requirements and relevant safety standards of Singapore. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside Singapore, unless the products are already certified with external authorities and standards. The majority of products will be covered for a period of 6 months from delivery, from defects in materials and workmanship. Please see our Returns Policy for more information.

2. terms & condition of competitions


Competitions
  • In deciding the winner for a competition, Mothercare‘s decision is final. Mothercare reserves the right to expel anyone from the competition for not adhering to the guidelines. Prizes will be delivered up to four weeks after the competition has closed. For more information please contact customercare@mothercare.com.sg. By entering a competition online, you accept the terms and conditions outlined on each competition.

3. terms & condition of use


Terms and Conditions
  • Thank you for using mothercare.com.sg, which is a trading name of Mothercare Singapore Private Limited. We provide services to you through our web site and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you. Current terms will be made available as soon as possible on the website. When you use our web site or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions. These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.
Description of Services:
  • You are able to benefit by using our web site from a large number of online services and resources which include information, planners and directories, and any other services which we may add from time to time. We also may remove certain services from our web site. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services. We may discontinue providing certain or all of the services on all or part of the web site at our discretion and without notice to you. We will, however, endeavour to let you know of this via our site.
Registration
  • Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent or that of a guardian to use our web site. Please note: All minors are recommended to discuss these terms and conditions with their parents or guardians before completing the registration process. In return for you using our web site and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date. Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it. If you prefer not to replace it, we will refund you the balance after delivery charges.
Code of Conduct
  • You are responsible for anything which you transmit or receive to, from or via or post on our web site. We do not control or screen the content of what is posted to, from or via our web site by our members or third parties, and accordingly we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not. You are not permitted to use our web site or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users. You are not permitted to transmit to, from or via or post on our web site anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our web site any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment. You are not permitted to do anything which may disrupt in any way the operation of our web site and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our web site and our services by any other user. Other than as expressly permitted, by us in writing, you are not permitted to use our web site to engage in any commercial activity of any form. We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our web site which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this. We may record preserve and disclose anything which has been transmitted to, from or via or posted on our web site and the services, where required by law or where we are acting in good faith.
Proprietary Rights and Licences
  • All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our web site or is part of our services, is protected by our and their copyrights, trade marks, service marks, patents or other proprietary rights and laws. We own or are licensed to use all intellectual property rights (including all copyrights, patents, trade marks and trade secrets) in connection with and in all versions of the web site and our services, the software we use to operate the web site and services and any data (including data obtained from you during the registration process) generated by users of the web site and services. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights. When you transmit or post any material to or on our web site, you grant to us non-exclusive, world wide, perpetual, royalty free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
Advertisements and Promotions
  • We may use our web site or any of the services we provide or in any of the correspondence we send to you to run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorised by us to advertise or promote their product or services through us.
External Links
  • We may provide or third parties may provide links or other web sites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those web sites. We are not responsible for the availability of these web sites, nor will we be liable in any way for any loss or damage which you may suffer by using those web sites. If you decide to access linked third party web sites you do so at your own risk.
Disclaimer of Warranties
  • You agree that: 8.1: your use of the web site and our services is at your sole risk. The web site and services are provided on an as is and as available basis. We expressly disclaim all conditions of any kind, including but not limited to conditions of title, fitness for a particular purpose, satisfactory quality and non-infringement of proprietary or third party rights; 8.2: to the extent that it is lawfully possible to do so, we make no warranty that (a) the web site and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the web site results in the need for servicing or replacing equipment or data, this will not be at our risk and expense; 8.3: no advice or information, whether oral or written, obtained by you through or from the web site or from our services will create any warranty not expressly stated in these terms and conditions. If you have any questions about the above, please contact us on +65 65133270 or by writing to us at Customercare@mothercare.com.sg.
Indemnity
  • You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our web site or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).
Limitation of Liability
  • To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the web site; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions) or other terms and conditions that relate to our other goods and/ or services we provide; (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties. You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed S$ 1,000 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever, whether or not arising from any negligence on our part.
Use and Storage
  • We may establish general practices and limits concerning the use of the web site and the services we provide, including limits to the size or number of e-mail messages you send or the time that messages may be stored or posted on our web site. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.
Suspension and Termination
  • We may in our sole discretion suspend and/ or terminate registration or use of our web site or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/ or terminate.
Trade Mark Information
  • Our refunds are processed when your items arrive back at our warehouse. Please allow 10 working days for the refund to be processed.
  • In the unlikely event that you haven't received your refund within this time, please contact us and we will respond to you as soon as possible.
General
  • These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our web site and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). Data and certain other information you provide is subject to the term of our Privacy Statement. If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term. You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the web site or our services. These terms and conditions will be interpreted and construed in accordance with the laws of Singapore and will be subject to the non-exclusive jurisdiction of the Singapore Courts. For up-to-date information on our services and all support facilities or if you are dissatisfied with our web site, our services or have any questions concerning these terms and conditions, please contact us on +65 65133270 or by writing to us at customercare@mothercare.com.sg.
  • If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
  • You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the web site or our services. These terms and conditions will be interpreted and construed in accordance with the laws of Singapore and will be subject to the non-exclusive jurisdiction of the Singapore Courts.

4. Customer Ratings & Reviews Terms of use


Customer Ratings & Reviews Terms of Use
  • These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Mothercare (S) Pte Ltd (hence “CRR service”). To the extent of any conflict between Mothercare (S) Pte Ltd ‘s Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

  • Please note that where any submission is made jointly by two or more individuals, the duties and liabilities referred to below apply jointly and severally to each of such individuals.

  • By submitting any content to Mothercare (S) Pte Ltd, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
    all "moral rights" that you may have in such content have been voluntarily waived by you;
    all content that you post is accurate;
    you are at least 13 years old;
    use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree and warrant that you shall not submit any content:

  • that is known or ought reasonably to be known by you to be false, inaccurate or misleading;
    that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
    that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

  • for which you were compensated or granted any consideration by any third party;
    that includes any information in whatever form that references directly or indirectly other websites, addresses, email or SMS addresses, contact information or phone numbers;
    that contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Mothercare (S) Pte Ltd, harmless from all claims, demands, and damages (direct and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising directly or indirectly out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

  • For any content that you submit, you grant Mothercare (S) Pte Ltd a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

  • All content that you submit may be used at Mothercare (S) Pte Ltd’s sole discretion. Mothercare (S) Pte Ltd or successor reserves the right to change, condense or delete any content on Mothercare (S) Pte Ltd’s website or that of a successor that Mothercare (S) Pte Ltd deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Mothercare (S) Pte Ltd does not guarantee that you will have any recourse through Mothercare (S) Pte Ltd to edit or delete any content you have submitted. Ratings and written comments are generally posted within seven business days. However, Mothercare (S) Pte Ltd reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Mothercare (S) Pte Ltd, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Mothercare (S) Pte Ltd, its agents, subsidiaries, affiliates, employees, partners or third party service providers and their respective directors, officers and employees.

  • By submitting your email or SMS address in connection with your rating and review, you agree that Mothercare (S) Pte Ltd and its third party service providers may use your address to contact you about the status of your review and other administrative purposes.

5. Customer Review Policy & Guidelines


Customer Review Policy & Guidelines
  • Mothercare takes our customer feedback very seriously, so we can continually improve our products for other parents and children.

  • All reviews, both good and bad, are read by the relevant buyers or product technologists and where appropriate they will work to improve the product based on customer feedback We post all reviews just as the customer has written them, as long as they only refer to the product and do not contain offensive language. We reserve the right not to post reviews which could offend or mislead, for example reviews containing any of the following types of content:

  • Obscenities, discriminatory language, or other language not suitable for a public forum
    Advertisements, "spam" content, or references to other products, offers, or websites
    Email addresses, URLs, phone numbers, physical or geographical addresses or other forms of contact information
    Unfair or improper critical, or spiteful, comments on other reviews posted on the page or their authors
    Where a product has changed, we will edit or remove comments which no longer apply (both good and bad) so that other customers are not accidentally mislead
    All submitted reviews are subject to the terms set forth in our Terms of Use
    If you wish to share feedback with us about product selection, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, please do contact us directly.

  • Thank you for writing a review.

6. Promotional Terms and Conditions


7. Mothercare Membership Terms and Conditions


Eligibility
  • To join Mothercare Membership, customers must:
    opt in to receive email communications from Mothercare (S) Pte Ltd
    provide valid due date or child information
    be over 18 years of age
    Customers can sign up in store or online.

  • Mothercare (S) Pte Ltd ("Mothercare") reserves the right to remove membership of Mothercare from any member sharing vouchers with the wider public; reproducing vouchers and using them more than the intended number of times; or falsifying their personal details or child or due date information.
$5 Welcome Voucher for 1st time Mothercare Membership Member
  • This voucher allows redemption of $5 against a minimum $30 nett purchase of regular-priced items.
  • This voucher is valid for one-time only, for a new member’s 1st online purchase.
  • Redemption can only be made upon member login on www.mothercare.com.sg.
  • This voucher cannot be redeemed for cash and change will not be given if it is exchanged for goods of less than its face value.
  • This voucher is not valid with other promotions, discounts, coupons, vouchers, mothercare vouchers or privileges.
  • Only one redemption per voucher is accepted.
  • Voucher must be redeemed in one single receipt. No accumulation is allowed.
  • Mothercare (S) Pte ltd shall not be liable in the event that any vouchers are lost, damaged or stolen.
  • Mothercare (S) Pte ltd reserves the right to vary or amend any terms and conditions without prior notice.
  • Identification is required at point of redemption for accumulation of points.
Registering children and birthday discounts (only applicable for VIPs)
  • A customer can register up to 6 children with their Mothercare membership. When the member upgrades to a VIP (Gold) member, they may receive a discount for that child’s next birthday, providing that child is under 8 years old at the time they are registered. Each child is eligible to receive one birthday offer between birth and up to and including their 8th birthday. Mothercare reserves the right to change or withdraw the offer of a discount on the child’s birthday at any time without notice.
  • To learn more about Mothercare’s membership privileges and how to become a VIP, learn more here: https://www.mothercare.com.sg/membershipprivileges
Money off vouchers and offers
  • IOn joining Mothercare Membership, the customer receives money off vouchers and offers. In addition, Mothercare may send the customer additional money off vouchers from time to time. Mothercare may also offer prize draws and competitions for Mothercare Membership members.

  • The stated total value of money off vouchers and discounts and competition prizes available on joining Mothercare Membership, or as a benefit of membership, is a guide only.

  • Vouchers have no cash value.

  • Mothercare reserves the right to change how the vouchers are given to the customer, including whether they are given on paper, by email, via an app or SMS.

  • Mothercare reserves the right to change the value of money-off vouchers, competition prizes and discounts available to members of Mothercare Membership at any time without notice.

Using discount vouchers
  • Terms and conditions of individual discount vouchers apply. Discount vouchers must be presented at time of purchase.

  • Discount vouchers cannot be used in conjunction with staff discount, childcare/nursery discounts or any other discount voucher or code. They cannot be exchanged for cash, or used to purchase gift vouchers/cards, Bugaboo, baby milk, baby medicines, diapers and other nett-priced products.

  • Defaced, scanned or photocopied discount vouchers are void and will not be accepted. No discount voucher or code may be sold (including without limitation on any auction site) whether for profit or otherwise, or reproduced on any website. Discount vouchers are not transferrable. They must not be distributed to the wider public. Such activity will render discount vouchers void.

  • Postage and packaging charges are not subject to discount.

  • All products are subject to availability.

  • Mothercare reserves the right to withdraw any products, promotional offers, competitions, vouchers or codes at any time.
3rd parties
  • Offers and competition prizes provided to My Mothercare Membership members may be provided by a 3rd party. Mothercare is not liable for any loss, damage or personal injury whatsoever suffered or sustained in connection with the offer, prize or Discounts. Third party terms and conditions will apply.
Medical Matters and information
  • While every effort is made to ensure the accuracy of the information contained within this website, voucher booklet, emails, direct mails and all other materials relating to the My Mothercare club, no responsibility can be accepted for errors or omissions in articles or advertisements. Contributors' opinions are not necessarily shared by the publisher or Mothercare. Information and prices are correct at the time of going to press or online email campaign launch and may be subject to change. .

  • The information provided by our experts is intended for educational purposes only. Neither the expert nor Mothercare can be held responsible or liable for any loss or claim arising out of the use, or misuse, of the suggestions made in emails and messages relating to My Mothercare Membership. As our experts do not know your specific circumstances, they are not suggesting any specific course of action for you to follow. If you have concerns about your health, the health of your child, or the health of someone you know, please consult with your doctor or other healthcare professional for individual health and medical advice.