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General Policy
  • Mothercare branded merchandise are warrant against manufacturer's fault. Defective items can be exchanged within 30 days of purchased, but must be returned in an unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase in Singapore.
  • For personal hygiene purposes, products which are toiletries, underwear (inner garments), lingerie & accessories, bedding, feeding items (unless faulty) are non-refundable and non-exchangeable. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. Goods sold at the Baby Fair is not exchangeable or returnable.
Incorrect Items Delivered
  • For any wrong item sent to you, we will provide the correct item and retrieve the incorrect item at our cost. A exchange can be provided or a refund may be processed based on customer preference.
For Wrong Size Purchase & Exchange
  • For all exchange queries, please contact one of our friendly customer service members on the contact details provided below. Please note that Mothercare will only offer exchange for items of equal value or above. For all exchanges of higher value you will be required to pay the difference in amount. Please note we do not offer exchange on promotional items. We offer exchange providing the item(s) is in good condition and original state of packaging.
  • If you need advice before returning, contact our customer service hotline or email:
    Email: customercare@mothercare.com.sg
    Monday to Friday from 9am to 6pm
    Closed on Saturday, Sunday and Public Holidays
Non-Mothercare Branded Merchandise
  • For non-mothercare branded merchandise, please note that terms of warranty are honoured and limited by different local distributors. Products are usually warrant against manufacturers' defects unless otherwise stated. Below is a listing of customer service centres.
  • Baby Hyper Store Pte Ltd
    customer service hotline: (65) 6844 1123
    fax: (65) 6844 1189
    email: bidhyper@singnet.com.sg
    address: 69 Kaki Bukit Avenue 1 Shun Li Industrial Park Singapore 417947

    Global Outsource Solutions Pte Ltd
    customer service hotline: (65) 68315028
    fax: (65) 6513 3221
    email: info@globaloutsourceasia.com
    address: 601 Sims Drive Pan-I Complex Singapore 387382

    Baby Zoo
    customer service hotline: (65) 6733 0032
    email: shop@babyzoo.com.sg
    address: 501 Bukit Timah Road #02-21 & 01-04A Cluny Court Singapore 259760

    Bove by Spring Maternity
    3 Temasek Boulevard
    Suntec City Mall Tower 4

    Infantree Pte Ltd
    customer service hotline: (65) 6454 1867
    fax: (65) 6454 7784
    email: info@infantree.net
    address: 23 Tagore Lane #03-04 Tagore 23 Warehouse Singapore 787601

    Taime Pte Ltd
    customer service hotline: (65) 6445 5778
    fax: (65) 6445 5090
    email: main@taime.com.sg
    address: Blk 514 Chai Chee Lane #06-06 Singapore 469029

    Tai Sing Corporation Pte Ltd
    customer service hotline: (65) 6291 2633
    fax: (65) 6291 0974
    email: sales@taising.com
    address: 748-758 North Bridge Road Singapore 198722

    Beste (S) Pte Ltd
    customer service hotline: (65) 6522 2422
    fax: (65) 6455 4010
    email: http://www.braun.com/global/consumer-service.html
    address: Braun Customer Service Centre, 6 Tagore Drive #03-04 Tagore Industrial Building Singapore 787623

    J & E Baby Products Pte Ltd
    customer service hotline: (65) 6562 0456
    fax: (65) 6562 3108
    email: jne@equipmedical.com.sg
    address: 81 Toh Guan Road East #03-01 Secom Centre Singapore 608606

    Philips Electronics Singapore Pte Ltd
    customer service hotline: (65) 6882 3999
    fax : (65) 6253 8927
    email: http://www.support.philips.com/support/contact/contact_us.jsp
    address: 620A Lorong 1 Toa Payoh TP4 Building Level 1 - Consumer Service Singapore 319762
How do I place a click and collect order?
  • To place a Click and Collect order, please follow the steps;
  • You may select any product you wish to purchase with the 'click n collect' icon.
  • Enter your location or postal code and click 'Find a Store' to locate your nearest Click and Collect store.
  • Select a convenient store and click ‘Collect here’.
  • Enter your billing details
  • Proceed to payment.
  • Once your order is placed, you will receive an order confirmation email. You will need to present the order confirmation email as part of verification.