returns & exchanges
Are items eligible for return?
- We do not accept returns or offer refunds.
- Only exchanges are allowed for items with defects or incorrect color/model.
How do I exchange my item?
- Products are eligible for exchange within 30 days of purchase.
- You need to provide proof of purchase (order invoice and receipt) upon exchange.
- The goods must be in new condition, returned in original, unopened packaging, along with all original accessories (including manuals, warranty cards, and any free gifts).
- All sealed items must not be opened, and the product must not have been used or installed.
- Certain items, such as toiletries, underwear, and feeding items, are non-exchangeable for personal hygiene reasons.
- Exchanges can be initiated by visiting any of our store locations or by contacting our customer support team for assistance.
- Little Humans Private Limited reserves the right to decline exchanges if the above conditions are not met.
What if I want to cancel my order after ordering?
- A 10% cancellation fee will apply if you decude to cancel your order prior to the delivery date.
- Cancellations due to delays or errors on our end may be evaluated on a case-by-case basis.
How are escalated issues handled?
- In certain cases, escalated issues will be reviewed on a case-by-case basis.
Can I return items if I purchased the incorrect size clothing?
- Yes, we accept exchanges for incorrect clothing sizes as long as the items are in their original condition, unused, with tags attached, and accompanied by a valid receipt.
What is the policy for non-Mothercare branded merchandise?
- Non-Mothercare branded merchandise is subject to the same return conditions as Mothercare branded items.
How can I contact customer support for returns?
- For any inquiries or issues regarding returns, please contact our customer support team via the whatsapp icon..