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Exchange Policy

General Policy

Mothercare branded merchandise are warrant against manufacturer's fault. Defective items can be exchanged within 30 days of purchased, but must be returned in an unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase in Singapore.

For personal hygiene purposes, products which are toiletries, underwear (inner garments), lingerie & accessories, bedding, feeding items (unless faulty) are non-refundable and non-exchangeable. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. Goods sold at the Baby Fair is not exchangeable or returnable.

Incorrect Item Delivered

For any wrong item sent to you, we will provide the correct item and retrieve the incorrect item at our cost. A exchange can be provided or a refund may be processed based on customer preference. 

For Wrong Size Purchase & Exchange

For all exchange queries, please contact one of our friendly customer service members on the contact details provided below. Please note that Mothercare will only offer exchange for items of equal value or above. For all exchanges of higher value you will be required to pay the difference in amount. Please note we do not offer exchange on promotional items. We offer exchange providing the item(s) is in good condition and original state of packaging.

If you need advice before returning, contact our customer service hotline or email:
Email: customercare@mothercare.com.sg
Monday to Friday from 9am to 6pm
Closed on Saturday, Sunday and Public Holidays

Non-Mothercare Branded Merchandise

For non-mothercare branded merchandise, please note that terms of warranty are honoured and limited by different local distributors. Products are usually warrant against manufacturers' defects unless otherwise stated. Below is a listing of customer service centres.

Baby Hyper Store Pte Ltd

customer service hotline: (65) 6844 1123
fax: (65) 6844 1189
email: bidhyper@singnet.com.sg
address: 69 Kaki Bukit Avenue 1 Shun Li Industrial Park Singapore 417947

Global Outsource Solutions Pte Ltd

customer service hotline: (65) 68315028
fax: (65) 6513 3221
email: info@globaloutsourceasia.com
address: 601 Sims Drive Pan-I Complex Singapore 387382

Baby Zoo

customer service hotline: (65) 6733 0032
email: shop@babyzoo.com.sg
address: 501 Bukit Timah Road #02-21 & 01-04A Cluny Court Singapore 259760

Bove by Spring Maternity

3 Temasek Boulevard
Suntec City Mall Tower 4

Infantree Pte Ltd

customer service hotline: (65) 6454 1867
fax: (65) 6454 7784
email: info@infantree.net
address: 23 Tagore Lane #03-04 Tagore 23 Warehouse Singapore 787601

Taime Pte Ltd

customer service hotline: (65) 6445 5778
fax: (65) 6445 5090
email: main@taime.com.sg
address: Blk 514 Chai Chee Lane #06-06 Singapore 469029

Tai Sing Corporation Pte Ltd

customer service hotline: (65) 6291 2633
fax: (65) 6291 0974
email: sales@taising.com
address: 748-758 North Bridge Road Singapore 198722

Beste (S) Pte Ltd

customer service hotline: (65) 6522 2422
fax: (65) 6455 4010
email: http://www.braun.com/global/consumer-service.html
address: Braun Customer Service Centre, 6 Tagore Drive #03-04 Tagore Industrial Building Singapore 787623

J & E Baby Products Pte Ltd

customer service hotline: (65) 6562 0456
fax: (65) 6562 3108
email: jne@equipmedical.com.sg
address: 81 Toh Guan Road East #03-01 Secom Centre Singapore 608606

Philips Electronics Singapore Pte Ltd

customer service hotline: (65) 6882 3999
fax : (65) 6253 8927
email: http://www.support.philips.com/support/contact/contact_us.jsp
address: 620A Lorong 1 Toa Payoh TP4 Building Level 1 - Consumer Service Singapore 319762