Delivery Information

 

Online Purchases Standard Delivery:

Mothercare Online delivers all stocked items within 3-5 working days. Courier costs are stated at the check-out, which is $5.90 for orders below $60, and free for orders above $60. We deliver anywhere in Singapore, with the exception of offshore islands and restricted zones. (See full list below)

Orders are delivered between 9am and 10pm, Mon to Sat, not including public holidays. If orders are undelivered during the first try, our courier will contact you to arrange another delivery attempt. We will attempt delivery up to 3 times before returning your order to the warehouse. If you require additional delivery after that, another round of courier fees will have to be charged. Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver.

During peak season and sale periods, delivery may take a couple more days. Please note that cot orders, or any other orders requiring assembly will take 2-4 weeks during the peak season and sale periods as these are solely undertaken by our experienced Mothercare team. You will be contacted within 5 working days from the date of purchase for delivery arrangement.

Mothercare Online will deliver your parcel by either one of our in-house delivery members or via our courier Ninjavan. The tracking number is provided in your shipping notice email – which is sent to you when your parcel is handed off to Ninjavan. Your tracking number is “MNV”, followed by your order number eg “MNVSO-MCSG-0000123”. Please note the date you see is the estimated delivery date. We always strive to ensure it doesn’t change but there could be unforeseen circumstances due to which the driver is unable to stick to that date. In those rare cases when Ninjavan is unable to make the delivery, it will be rescheduled to a date of your convenience. The delivery slot is between 9am - 10pm. The first delivery will be made blind - if you are not at home, please don't worry. Ninjavan will contact you to reschedule the delivery.

Delivery by Mothercare
All orders in which customers have purchased our assembly service will be delivered by one of our in-house team. All orders which contain cots, cotbeds or other selected nursery furniture will be delivered by one of our in-house team. Our delivery team will send an SMS to arrange a date and time for delivery.

Express Delivery
We currently do not offer express delivery. If you need express delivery for special circumstances please email us at online@mothercare.com.sg. Not valid for delivery requiring assembly.

Assembly Charges

All mothercare furniture collection are delivered within 3-5 working days, by two of our very own trained staff (delivery to non mainland addresses may take longer). They will take it to the room of your choice. Our staff will text you to confirm your 3-hour delivery slot before hand (provided that your mobile number has been supplied). Orders with requested assembly are delivered during 10am - 1pm (Mon — Sat), or 2 - 5pm (Mon — Fri). Assembly services by our trained specialists are available at these following rates:

  • Assembly of Cot, Cotbed, Nursing Chair & Dresser: $30
  • Assembly of Highchair & Bassinet Travel Cot: $20
  • For items not mentioned above, there are no assembly services available

Click and Collect:

Please see our click and collect details here.

We do not deliver to the following Restricted Zones:

Khusu IslandSt.John’s Island
Pulau UbinPulau Tekong
Rifle Range (FIRING COMPOUND)Seletar Aerospace
West Camp RoadAirport Cargo Road
Alps AvenueAirline Road
Pulau Damar LautTurf Club Avenue
Brani Terminal AvenuePulau Sakeng
Pulau BusingPulau Sebarok

Restricted Zone by Postal Code

99958 Resort World at Sentosa109679 Resort World at Sentosa (OFFICE)
109680 Defence Technology Tower A109681 Central Manpower Base (CMPB)
109682 Defence Technology Tower B117386 Defence Technology Tower B
117536 1, Pulau Ular117605 Power Grid
117630 Stockport Road118326 Tanjong Berlayer Camp
129817 Clementi Camp139302 Ayer Raja Camp
149051 Special Operation Command149373 Queenstown Remand Centre
178880 Parliament House248843 Tanglin Camp
307987 IRAS2367833 Mount Vernon Camp
397970 Guillemard Camp2417902 Kaki Bukit Prison School
465556 Bedok Camp2478937 Singapore Prisons Quarters
478969 Bedok Reformative Training Centre2498760 Changi Exihibition Centre (Airbase)
498761 Changi Exihibition Centre (Airbase)2498802 1 Changi North Way
498819 Changi Naval Base2498834 Tanah Merah Prison
499611 8 Changi North Way2506969 Changi Prison Complex Cluster B
507087 Selarang Camp2507093 Changi Camp
507709 Changi Prison Complex Cluster A2508487 Hendon Camp
509863 Changi Airbase2509927 Trent Engine Overhaul Complex
509928 SIA Engine Test Centre2509932 Trent Engine Overhaul Complex
528765 21 Tampines North Drive 22534257 Paya Lebar Airbase
567754 Amoy Quee Camp2578775 601, Island Club Road
596302 Maju Camp2596472 Police KINS Training Camp
609278 Shell2609412 Vobak Building
609831 Caltex Jalan Buroh 1 Service Centre2619110 Jurong Port
619523 ST Kinetics2628054 29, Tanjong Kling
628398 Tuas Naval Base2628439 Tanjung Gul Camp
629122 Jurong Shipyard2629351 50, Gul Road
629353 Keppel Shipyard (Gul)2629888 Keppel Shipyard
637559 Pasir Laba Camp2637607 Tuas Power Station
638357 Jurong Camp I2638361 Jurong Camp II
638364 SAFTI Military Institute2638501 ST Marine
638709 15, Tuas Crescent2638717 23, Tuas Crescent
667988 Bukit Gombak Camp2669638 Hillview Camp
669642 Gombak Base HQ2669644 Gombak Base
669645 Ministry of Defence2669646 Bukit Panjang Camp
688248 Kranji Camp III2688253 Police Dog (K9) Unit
688255 Mowbray Camp2688256 Kranji Camp II
688257 Kranji Camp2688793 Stagmont Camp
689953 Keat Hong Camp II2689954 Keat Hong Camp
698956 Tengah Air Base2708972 Murai Camp
708976 Lim Chu Kang Camp II2718919 Sungei Gedong Camp
729753 Mandai Camp2729754 Mandai Camp II
729756 Mandai Hill Camp2738103 Woodland Check Point
738203 Woodland Check Point2738406 60 Woodlands Industrial Park D
738700 Woodland Check Point2757618 Sembawang Camp
757621 Chong Pang Camp2757752 Sembawang Airbase
757753 Khatib Camp2757758 Dieppe Barracks
758103 Senoko Power Station2759907 Senoko Incineration Plant
759945 Admiralty West Prison2759956 Sembawang Shipyard
759956 Sembawang Wharf2759957 Sembawang Prison
769194 4 Lorong Chencharu2778895 Nee Soon Camp
778900 Nee Soon Camp (Leo North)2779914 Nee Soon Camp (SCDF)
797792 Seletar Airport Passenger Terminal2797809 Seletar Airport
819658 Changi International Airport Services2819659 SATS Inflight Catering Centre 1