Mothercare is committed to providing a convenient shopping experience for our customers by providing a local delivery service that brings customers' orders right to their doorsteps. In this page, you will find additional information about the delivery service that we provide.
Next day delivery terms & conditions:
- Delivery hours are between 9AM to 10PM daily, excluding Sunday & Public Holidays.
- Orders must be placed via home delivery shipping method (items applicable for this service will be reflected on product page).
- Furniture/products requiring assembly will be delivered within 7 working days during off-peak season, and 14 working days during peak season. You will be contacted within 5 working days from the date of purchase for delivery arrangements.
- Shipping costs are reflected upon check-out, at $5.90 for orders below $60, and free for orders above $60.
- 3 maximum delivery attempts will be made in efforts to contact you before returning your order to the warehouse. Additional delivery attempts will be charged separately.
- Exceptional circumstances (i.e. bad weather, courier delays, peak sale season) may result in longer delivery timeframes.
- Items found to be out of stock will be cancelled & refunded.
- Orders with special requests or combined with Click & Collect serivce will not be applicable for next day delivery.
- Mothercare reserves the right to suspend next day delivery for its orders as and when required. Cancellation or changes for next day delivery orders is not permitted.
- Mothercare Online delivers your parcel via in-house delivery members or through trusted courier partners.
- We deliver anywhere in Singapore, with the exception of offshore islands and restricted zones.
Delivery by Mothercare:
- All orders in which customers have purchased our assembly service will be delivered by one of our in-house team. All orders which contain cots, cot beds or other selected nursery furniture will be delivered by one of our in-house team. Our delivery team will send an SMS to arrange a date and time for delivery.
Delivery by Singpost
- Your tracking number is your order number eg “SO-MCSG-0000123”. You may track your delivery via Singpost Tracking Portal .
- If you stay at a residence covered by Parcel Santa, Singpost will automatically deliver your parcel to your designated Parcel Santa locker. This service enables you to self-collect your order at a location near your place of residence, within 48 hours of delivery. In the event that the dimensions or weight of your parcel is too large for this service, Singpost will deliver the item to your doorstep.
- To check if your residence is covered by Parcel Santa, and where your locker is located, please click here . To opt out of Parcel Santa services, please click here for more information. Neither Mothercare or Singpost is able to opt out this service on your behalf. Our normal delivery estimates will apply for Parcel Santa services.
Delivery by Supplier
- If your item is indicated as not being stored and shipped by Mothercare, our next day delivery and click and collect services will be unavailable. Please allow up to 5 working days for these items to be delivered.
- The designated supplier will contact you on the following working day, to advise you further on the delivery date and time.
- Items which are indicated as not stored or shipped by mothercare are unable to cancelled, exchanged or refunded after once your order has been made. Mothercare recommends ordering these items separately to other items within our website, in order to avoid delivery delays.
Express Delivery
- We currently do not offer express delivery. If you need express delivery for special circumstances please email us at online@mothercare.com.sg. Not valid for delivery requiring assembly.
We do not deliver to the following Restricted Zones:
| Khusu Island | St.John’s Island |
|---|---|
| Pulau Ubin | Pulau Tekong |
| Rifle Range (FIRING COMPOUND) | Seletar Aerospace |
| West Camp Road | Airport Cargo Road |
| Alps Avenue | Airline Road |
| Pulau Damar Laut | Turf Club Avenue |
| Brani Terminal Avenue | Pulau Sakeng |
| Pulau Busing | Pulau Sebarok |
Restricted Zone by Postal Code
| 99958 Resort World at Sentosa | 109679 Resort World at Sentosa (OFFICE) |
|---|---|
| 109680 Defence Technology Tower A | 109681 Central Manpower Base (CMPB) |
| 109682 Defence Technology Tower B | 117386 Defence Technology Tower B |
| 117536 1, Pulau Ular | 117605 Power Grid |
| 117630 Stockport Road | 118326 Tanjong Berlayer Camp |
| 129817 Clementi Camp | 139302 Ayer Raja Camp |
| 149051 Special Operation Command | 149373 Queenstown Remand Centre |
| 178880 Parliament House | 248843 Tanglin Camp |
| 307987 IRAS | 2367833 Mount Vernon Camp |
| 397970 Guillemard Camp | 2417902 Kaki Bukit Prison School |
| 465556 Bedok Camp | 2478937 Singapore Prisons Quarters |
| 478969 Bedok Reformative Training Centre | 2498760 Changi Exihibition Centre (Airbase) |
| 498761 Changi Exihibition Centre (Airbase) | 2498802 1 Changi North Way |
| 498819 Changi Naval Base | 2498834 Tanah Merah Prison |
| 499611 8 Changi North Way | 2506969 Changi Prison Complex Cluster B |
| 507087 Selarang Camp | 2507093 Changi Camp |
| 507709 Changi Prison Complex Cluster A | 2508487 Hendon Camp |
| 509863 Changi Airbase | 2509927 Trent Engine Overhaul Complex |
| 509928 SIA Engine Test Centre | 2509932 Trent Engine Overhaul Complex |
| 528765 21 Tampines North Drive 2 | 2534257 Paya Lebar Airbase |
| 567754 Amoy Quee Camp | 2578775 601, Island Club Road |
| 596302 Maju Camp | 2596472 Police KINS Training Camp |
| 609278 Shell | 2609412 Vobak Building |
| 609831 Caltex Jalan Buroh 1 Service Centre | 2619110 Jurong Port |
| 619523 ST Kinetics | 2628054 29, Tanjong Kling |
| 628398 Tuas Naval Base | 2628439 Tanjung Gul Camp |
| 629122 Jurong Shipyard | 2629351 50, Gul Road |
| 629353 Keppel Shipyard (Gul) | 2629888 Keppel Shipyard |
| 637559 Pasir Laba Camp | 2637607 Tuas Power Station |
| 638357 Jurong Camp I | 2638361 Jurong Camp II |
| 638364 SAFTI Military Institute | 2638501 ST Marine |
| 638709 15, Tuas Crescent | 2638717 23, Tuas Crescent |
| 667988 Bukit Gombak Camp | 2669638 Hillview Camp |
| 669642 Gombak Base HQ | 2669644 Gombak Base |
| 669645 Ministry of Defence | 2669646 Bukit Panjang Camp |
| 688248 Kranji Camp III | 2688253 Police Dog (K9) Unit |
| 688255 Mowbray Camp | 2688256 Kranji Camp II |
| 688257 Kranji Camp | 2688793 Stagmont Camp |
| 689953 Keat Hong Camp II | 2689954 Keat Hong Camp |
| 689953 Keat Hong Camp II | 2689954 Keat Hong Camp |
| 698956 Tengah Air Base | 2708972 Murai Camp |
| 708976 Lim Chu Kang Camp II | 2718919 Sungei Gedong Camp |
| 729753 Mandai Camp | 2729754 Mandai Camp II |
| 729756 Mandai Hill Camp | 2738103 Woodland Check Point |
| 738203 Woodland Check Point | 2738406 60 Woodlands Industrial Park D |
| 738700 Woodland Check Point | 2757618 Sembawang Camp |
| 757621 Chong Pang Camp | 2757752 Sembawang Airbase |
| 757753 Khatib Camp | 2757758 Dieppe Barracks |
| 758103 Senoko Power Station | 2759907 Senoko Incineration Plant |
| 759945 Admiralty West Prison | 2759956 Sembawang Shipyard |
| 759956 Sembawang Wharf | 2759957 Sembawang Prison |
| 769194 4 Lorong Chencharu | 2778895 Nee Soon Camp |
| 778900 Nee Soon Camp (Leo North) | 2779914 Nee Soon Camp (SCDF) |
| 797792 Seletar Airport Passenger Terminal | 2797809 Seletar Airport |
| 819658 Changi International Airport Services | 2819659 SATS Inflight Catering Centre 1 |
Assembly Charges
- All mothercare furniture collection are delivered within 10 working days, by two of our very own trained staff (delivery to non mainland addresses may take longer). They will take it to the room of your choice. Our staff will text you to confirm your delivery schedule before hand (provided that your mobile number has been supplied). Orders with requested assembly are delivered during 10am - 6:30pm (Mon — Fri), or 10am - 4:00pm (Sat). Assembly services by our trained specialists are available at these following rates:
- Assembly of Cot, Cotbed, Nursing Chair & Dresser: FREE
- Assembly of Highchair & Bassinet Travel Cot: $20
- For items not mentioned above, there are no assembly services available